Support plans
Every workstation we support sits on one of two plans. Both include remote support, monthly display QA and security monitoring. Advanced adds longer hours, lifecycle planning and cloud backup.
| Feature | StandardFor a single setup with routine needs | AdvancedFor heavy reporting schedules and groups |
|---|---|---|
| Monthly price | [PRICE] per workstation | [PRICE] per workstation |
| Phone, email and remote support | Included | Included |
| Support hours | [STANDARD HOURS] | [EXTENDED HOURS] |
| Display QA and monthly compliance report | Included | Included |
| Encryption, anti-malware and managed updates | Included | Included |
| Device monitoring and alerts | Included | Included |
| Lifecycle and replacement planning | Not included | Included |
| Cloud backup of your workstation settings | Not included | Included |
| Service review | Annual | Quarterly |
How support works
- Contact us by phone, email or the support portal. Every request becomes a ticket, so nothing gets lost.
- We connect remotely with your permission. Each session is logged against your ticket.
- Monitoring raises a ticket for us when an update fails, a disk runs low, a device goes offline or a display QA test fails, often before you notice.
- On the first working day of each month, you receive a service report and a display QA compliance report.
On-site visits
We support clients across the UK remotely. When a problem needs hands on the hardware, we arrange a visit or a courier swap, whichever gets you reporting again sooner. Your quote sets out how visits are charged.
Get a quote for your setup
We'll recommend a plan on the call. You can change plan at any review.